The domain name shopheimat is owned by the company Heimat Global Pvt. Ltd. which is a registered company under the Companies Act 1956. Heimat is a registered brand name of the aforementioned company. Heimat is in the business of selling women’s ready to wear products such as dresses, tops, pants, etc other similar goods and services.
The price of our products as mentioned on shopheimat.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. We charge GST on our products as required by Government of India. This is included in the price shown on the website. We may charge shipping cost to deliver you the products. Also we might charge additional nominal charge for Cash on Delivery orders.
INABILITY TO PROCESS ORDERS
Heimat reserves the exclusive right to refuse or cancel any order for any reason as and when they deem fit. Mostly this happens in the case of insufficient quantities and or unfit quality. The buyer shall be informed about the order cancellation and the payment made, if any, shall be refunded within 21 working days. We might contact you for verification of your orders and ensure prompt and accurate delivery.
SHIPPING & HANDLING FEE
Our shipping and processing charges are to ensure timely and error free delivery of your orders. This fee enables efficient handling and packing the products you purchase and delivering them to you. For further information please refer to our ‘Shipping & Payment Policy’.
PAYMENT & DELIVERY
HEIMAT may employ RazorPay, PayU, PayPal and other such third party services for payments on the website. Such payments can be made electronically or through cash on delivery (COD) transactions, as may be permitted by HEIMAT which shall be at its sole discretion. Use of such third party services will be governed by third party policies. HEIMAT attempts but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if HEIMAT fails to deliver any one or more products in the stipulated time frame.
COMMUNICATIONS THROUGH INTERNET
When you use any of our services, or send e-mails to us, you are communicating with us electronically. By using our services, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
INTELLECTUAL PROPERTY RIGHTS & TRADEMARKS
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, HEIMAT owns all Intellectual Property Rights to and into the website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to HEIMAT without obtaining authorization from it. The site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music , sound, and the entire contents of HEIMAT protected by copyright as a collective work under the applicable copyright laws. HEIMAT owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.
PRODUCT DESCRIPTIONS & SOURCING
With our product displays on shopheimat.com, we attempt to be as accurate as possible. However, HEIMAT does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by HEIMAT is not as described, your sole remedy is to contact HEIMAT within 48 hours of receipt and HEIMAT reserves the right to provide a solution as per its discretion. HEIMAT is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.
Products displayed/ sold on the HEIMAT website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.
The prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.
From time to time there may be information on our website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. HEIMAT reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
WARRANTIES & LIABILITY
HEIMAT makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through HEIMAT unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk. HEIMAT does not warrant that this website will be constantly available, or available at all or that any information on this website is complete, true, accurate or non-misleading.We will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the website. You acknowledge, by your use of this website, that your use of this website is at your sole risk , that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that HEIMAT shall not be liable for any damages of any kind related to your use of this website. Though HEIMAT shall make all endeavour to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
HEIMAT will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
You agree to indemnify and shall not hold HEIMAT (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) for any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.
We reserve the right to make changes to our site, policies, service terms, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.For any further clarification on any of the terms you are free to contact us by means of telephone and/or email as provided on this website.
The failure by HEIMAT to enforce at any time or for any period any one or more of the terms or conditions of the agreement shall not be a waiver by HEIMAT of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.
Failure on the part of HEIMAT to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against HEIMAT or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of HEIMAT that directly or indirectly hinders or prevents HEIMAT from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
GRIEVANCES AND COMPLAINTS
Grievances can be addressed to us by emailing on [email protected] or [email protected], calling us on the customer care number as provided on this website (any working Monday to Saturday 9:30 AM – 6:30 PM)